Terms and Conditions

Terms of Service

Last Updated 11/11/2023. 

Thank you for visiting the CRAOI platform made available to you at www.craoi.com and through our CRAOI Mobile App technology, which is accessible through mobile phones, and other devices (collectively, the “App”). Your use of the information, materials, text, images and other content on the App is subject to the terms and conditions below, which may be revised from time to time without notice. Please read these terms and conditions carefully. 

BY ACCESSING THE APP, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE GENERAL WEBSITE AND APP TERMS AND CONDITIONS (THESE “TERMS AND CONDITIONS”).

  1. Introduction

The CRAOI limited (the Company) App is a mobile platform and is provided by CRAOI Theory Limited (“we”, “us” and “our”), company number 699053.

These Terms of Service (“Terms”) and the associated Privacy Policy apply to your use of the App. CRAOI is also the Data Controller for the purposes of any personal data you provide. For information on how we and the Publisher (as “Data Controller”) use your personal data, please see the associated Privacy Policy.

You must review and accept these Terms before you can use the App. Unless otherwise specified in the App details on the applicable App Store, to use the App you must be 18 or older (or be 13 or older and have your parent or guardian’s consent).

We license use of the App to you on the basis of these Terms and subject to any rules or policies applied by any App store provider or operator from whose platform you download the App (“App Store”). We do not sell the App to you. We remain owners of the App at all times, but please note that the content provided by CRAOI via the App is owned by and remains the responsibility of CRAOI

  1. Disclaimer

YOU SHOULD CONSULT YOUR PHYSICIAN BEFORE STARTING ANY EXERCISE OR MOVEMENT PRACTICE/ VIDEO. THIS IS PARTICULARLY TRUE IF ANY OF THE FOLLOWING APPLY TO YOU:

  • CHEST PAIN OR PAIN IN THE NECK AND/OR ARM;
  • SHORTNESS OF BREATH;
  • DIAGNOSED HEART CONDITION;
  • JOINT AND/OR BONE PROBLEMS;
  • IF YOU’RE TAKING ANY MEDICATIONS, ESPECIALLY CARDIAC AND/OR BLOOD PRESSURE MEDICATIONS;
  • HAVE NOT PREVIOUSLY BEEN PHYSICALLY ACTIVE; OR
  • DIZZINESS

IF NONE OF THESE APPLY TO YOU, YOU SHOULD NONETHELESS START ANY MOVEMENT PRACTICE/ VIDEO  GRADUALLY AND SENSIBLY. IF YOU FEEL ANY OF THE PHYSICAL SYMPTOMS LISTED ABOVE WHEN YOU START YOUR MOVEMENT PRACTICE/ VIDEO, YOU SHOULD CONTACT YOUR PHYSICIAN IMMEDIATELY.

YOU SHOULD CONSULT YOUR DIETICIAN/ NUTRITIONIST/ PSYCHOLOGIST/ COUNSELLOR/ THERAPIST BEFORE STARTING ANY NUTRITION/ HAPPINESS/ MINDFULNESS COURSE OR PROGRAMME IF YOU ARE UNSURE OF WHETHER THESE WILL EFFECT ANY CURRENT PLAN YOU ARE ON WITH ANY PROFESSIONAL OUTSIDE OF CRAOI. 

THE INFORMATION AND MATERIALS CONTAINED ON THE DASHBOARD ARE PROVIDED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. THIS APP IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE AND TREATMENT OR YOUR CONSULTATION WITH QUALIFIED DIETICIANS AND OTHER HEALTHCARE PROFESSIONALS REGARDING YOUR INDIVIDUAL HEALTH NEEDS.

Please note that we do not provide medical advice. When using our content and recommended practices, plans, courses and programmes you are doing so at your own risk, and you must take full responsibility for the effects on your body that you may experience along the way. Any guidance we may provide is no substitute for professional medical or physiotherapy advice. Always ask your GP or equivalent professional if in doubt.

  1. User Accounts

In order to access certain areas of the App, you will download the App on your mobile phone device from the associated App Store (for iOs users this is the Apple store and for Android users this is the Google Play store) and create a user account and login (a “User Account”). You may never use another party’s User Account without such party’s express written authorisation. You agree that all information which you provide through the Dashboard in connection with creating your User Account or otherwise is current, accurate and complete. You are solely responsible for all activity that occurs with respect to your User Account. You are solely responsible for maintaining the confidentiality of your User Account and keeping the username and password to your User Account secure. You agree to notify us immediately of any security breach or unauthorised use of your User Account. We will not be liable for any costs, losses, claims or damages that you or any third party incur which are directly or indirectly caused by any unauthorised use of your User Account.

  1. Accessing the App and the content on the App

You may access the App by downloading and installing the App to your device from the App Store. Although we are working to ensure that the App is compatible across various devices, we cannot guarantee that the App will work with all devices. You should check the minimum requirements and specifications (including memory space and operating system) as set out in the App details on the applicable App Store before downloading the App. We will endeavour to support the two most recent versions of the operating systems available in the market – for example, if iOS 11 is the current version, we will aim to support iOS 10 and iOS 11). To download the App, you will need a valid App Store account (as applicable to your device).

It is your responsibility to ensure that you are able to comply with the relevant system requirements as described above. We accept no responsibility for any lack of functionality that is due to your equipment (including your device, internet connection, operating system or settings and software). Access to parts or all of the App and any or all content on the App may be restricted from time to time to allow for repairs, maintenance or updating.

Your use of the App and enjoyment of its features and content hosted or made available through the App may vary in functionality, availability and quality depending on the type of device and operating system and any restrictions imposed by our content providers.

 

  1. Use of Content

The text, images, data, illustrations, files, audio and video clips, designs, documents, and other materials and content (collectively, the “Content”) on the Dashboard is our property and may be protected by copyright and other restrictions. Copyrights and other proprietary rights in the Content may also be owned by parties other than us. You may not copy, modify, distribute, or otherwise use any of the Content, except for your personal and non-commercial use. Please note that we may withdraw any Content from the Dashboard at any time at our sole discretion.

Our dedicated CRAOI support team are on hand to answer any of your questions or queries from:

  • Monday through to Friday – 9am to 5pm
  • Saturday and Sunday – closed
  • Bank Holidays – closed

Christmas and New Year – office closure will be for a 2 week period starting from December 23rd. If there is an emergency at any time please title your communication as such and our dedicated support team will do their best to respond in a timely manner. Please also visit our dedicated Help Centre first to determine whether this holds the answer or support that you are looking for. 

 

  1. 6. Changes

We may occasionally make changes to the App or these Terms. If we do, we’ll notify you either by updating the Effective Date of these Terms listed above and via the App. You must accept these changes in order to continue using the App. You should stop using the App if you disagree with any changes to the App or these Terms.

From time to time we may issue updates to the App via the App Store. Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and reviewed and accepted any new terms.

 

  1. Your Use of the App

In consideration of you complying with these Terms, we grant you a non-transferable, non-exclusive, revocable licence to use the App on your device(s) and to view the content contained on the App for your personal, non-commercial use, subject to and in accordance with these Terms, the Privacy Policy and the applicable App Store rules, which are incorporated into these Terms by reference.

You agree:

  1. that you will not use the App for any illegal purpose or in any way that interrupts, damages or impairs the service provided by the App;
  2. that you will not access or attempt to access the accounts of other users of the App
  3. that you will not impersonate any person, or misrepresent your identity or affiliation with any person;
  4. not to copy the App or any content on the App except where such copying is incidental to the normal non-commercial use of the App, or where it is necessary for the purpose of back-up or operational security;
  5. not to infringe our intellectual property or the Company’s or our other licensors’ intellectual property in relation to your use of the App;
  6. that you are solely responsible for your interactions with other users and users through the App;
  7. that you will not collect other users’ and users’ content or information, or otherwise access the App, using automated means (such as harvesting bots, robots, spiders or scraping techniques) or otherwise, without our prior written permission;that any content you upload or post to the App (with the exception of private messages, which are confidential in nature) will be considered non-confidential and non-proprietary and that such content may be viewable by any users of the App (whether registered or unregistered). You will own your content, but you hereby grant us, our licensee’s and any third parties and other users of the App (each as we determine) a perpetual, irrevocable, royalty-free, transferrable, sub-licensable, worldwide licence to use, store and copy that content and to distribute it and make it available to third parties via any and all media, including, without limitation, the right for us to upload and make available and to authorise third parties to upload and make available such content on third party sites and services, including social media applications and channels such as Facebook, Twitter, Pinterest, YouTube, Instagram and on the Publisher’s own websites; 
  8. that you waive any moral rights or equivalent rights in any jurisdiction in relation to any content that you upload or usage of the App and that we can use such content without referencing you as the author of such work and that we can adapt and amend such content in our sole discretion;
  9. to compensate and defend us fully against any claims or legal proceedings brought against us by any person as a result of your breach of these Terms;
  10. to keep your password secure at all times and not to disclose your password to any other person;
  11. not to allow any other person to use or access your account; 

And l. to comply with all laws applicable to you.

  1. Termination

We may terminate these Terms and close your account at any time without notice if we cease to provide the App.

In addition to our right to remove any content from the App, we reserve the right to suspend, restrict or terminate your access to the App at any time without notice if we have reasonable grounds to believe you have breached any of these Terms. We also reserve the right to disable your account at our reasonable discretion. Suspension, restriction or termination of your access to the App will not limit our right to take any other action against you that we consider appropriate.

 

  1. Intellectual Property

You acknowledge that the App, the content provided on the App and all copyrights, patents, trademarks, trade secrets, source code, object code and other intellectual property associated therewith are, and shall remain, the property of us or our licensors. You are not granted any intellectual property rights in or to the App or the content on the App except as expressly set out in these Terms. You are not authorised to use our or the Publisher’s logos or trademarks or trade names (whether registered or unregistered) in any manner. You may only use the App for personal, non-commercial purposes.

We also use third party software, including Google Firebase Firestore and BigQuery, Rowy, Github and Google Cloud.

  1. Licensing

The service and content provided through the App and the App itself are our property or the property of our licensors.

You are strictly only entitled to use the App, and consume content made available through the App, in accordance with these Terms.

The App and any other software made available to you via the App is licensed (not sold) to you, meaning that we or our licensors continue to own all copies of the App and other software when it is installed on your device. We may freely assign these Terms or any part of them, but you may not assign your rights under these Terms, or any part of them, nor may you sub-license your rights under these Terms, to any third party.

These terms do not grant you any rights to use any of our, our licensors’ or the Publisher’s intellectual property, such as trademarks, domain names, logos or other branded features, which belong to us and our licensors respectively.

  1. Personal Data

For information on how we and the Publisher (as Data Controller) use your personal data, please see the associated Privacy Policy.

  1. Our Legal Obligations

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or fraud.

We are not responsible for:a. losses, damage, costs or expenses not caused by our breach of these terms; b. the actions or omissions of any Publisher or our licensors introduced to you through the App; c. the actions or omissions of other users of the App; d. any indirect or consequential loss or damage which means a loss suffered by you which is a side effect of the main loss or damage and where we could not have anticipated that type of loss arising when you agreed to these terms; ore. any harm, loss or damage suffered by you or anyone else if the App is interrupted, suspended or otherwise not provided to you or if we do not comply with these terms because of events beyond our control (for example, industrial disputes, technical difficulties, failure of or delays in communications networks, acts of terrorism or power failure).

For any loss or damage suffered by you or anyone else that may arise from use of the App and which is not otherwise excluded under this section 11, to the extent permitted by law our liability is limited to £100.

  1. Disclaimer and Technical Limitations

We do not endorse or take any responsibility for statements, advertisements or any content whatsoever transmitted through, or linked to from or via, the App by other users or third party service providers. We are not responsible for any transaction you may enter into with a third party via the App and it is up to you to decide whether or not to do so.

The App and the service provided through it is provided without express or implied warranty or condition of any kind, on an “as-is” basis, subject to applicable law. You agree that you must evaluate, and that you bear all risks associated with, the use of the App, including without limitation, any reliance on the accuracy, completeness or usefulness of any materials available through the App.

We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

You acknowledge and accept that your access to the App is dependent on connectivity over communications networks and facilities that are outside of our operation and/or control and that your use of the App may be subject to limitations, delays and other problems inherent in the use of such networks and facilities.

We disclaim all warranties with respect to the App including, but not limited to, the warranties of non-infringement and title. We give no warranty that your use of the App will be uninterrupted or error free, that the information obtained from the App will be accurate, complete, current, or reliable, that the quality of the App will be satisfactory to you, or that errors or defects will be corrected. You acknowledge and accept that we are not responsible for any loss or damage of any kind that you may suffer as a result of any interruption or delay to your access to the App, or as a result of any failure or error in the transfer of data over those networks and facilities in connection with your use of the App.

  1. Third party sites or services

The App may include and link to features, websites and services (such as the Company’s own website and social applications like Twitter, Facebook, Pinterest, YouTube and Instagram) that are provided by a third party. We do not control such third party sites or services and are not responsible for the content of such sites or services. Our inclusion of links does not imply any endorsement or association with their operators. The terms applicable to use of that third party service will apply and we will not be responsible for anything that is done or not done by you or the third party service provider in connection with your use of their service. We recommend that you check the applicable third party service’s terms and conditions of use and sale before using such third party service or purchasing any products or services.

  1. Contacting Us

To contact the Publisher, please write to: CRAOI Theory Limited, Thornhill, 6 Rockcliffe Terrace, Blackrock Road, Cork, T12X6X8. Email: [email protected]